Knowledge Management & Collaboration

Organizations today are faced with the many challenges of harnessing Knowledge in the Enterprise. The typical employee in any large organization is flooded with information from a multitude of sources, which are often not categorized and searchable according to an Organization’s Taxonomy definitions. The information that is available is therefore not easily transformed into useful knowledge in order for the employee to perform his/her job function in the most productive and cost effective manner. The need to effectively transform the flood of information flowing through the organization in it’s various forms such as documents, files, email messages, databases, business applications etc… into useful tacit knowledge for the individual has become of paramount importance for an organization to be able respond rapidly to an increasing volatile Global marketplace and to gain a competitive advantage.

As a result, the use of Enterprise Portals have risen rapidly in organizations seeking to empower their knowledge workers with the ability to access fast, accurate and pertinent information in order to perform their core business operations more effectively and efficiently.

Three flavours of Enterprise Portals have emerged in the market today:

• An Information Portal brings disparate sources of information together in one place, providing what is known as Content Aggregation. Information portals have the potential to dramatic ally increase the productivity of each employee by reducing the effort required to obtain crucial information that the employee may not know where or if, it exists.
• A Knowledge Management Portal provides an information and experience sharing platform that integrates the various departments and geographically dispersed offices of the enterprise. It facilitates the organization of subject matter specific knowledge in the form of learning points, best practices and key issues for easy discovery by users. It also improves retention of valuable experience and knowledge within the organization when employees move on.
• Collaboration Portals (both External and Internal) extend the functionality provided by Information Portals. External collaboration portals seek to improve the supply chain within the organization by providing partners and customers access to selected data. Collaboration Portals can streamline and integrate business processes with partners, suppliers and customers resulting in the formation of e-Marketplaces where organizations reap tremendous operational cost savings and improve the efficiency of the supply chain. Internal collaboration portals facilitate operational and task specific collaboration activities of teams both within a department and across departments of the enterprise. It helps to co-ordinate the activities within the team and provides a platform for sharing documents, conducting discussions and disseminating announcements, milestones, deadlines and more.

Leveraging on our experience in deploying KM and Collaboration solutions for Government agencies and large MNCs, we provide:

• Design workshops to surface requirements and map them to the software’s features and functions
• Deployment Services
• Customization Services for requirements that cannot be met by out-of-box feature of the products
• Integration with other intranet applications or line of business systems
• Training and support services

The following components are commonly used in our KM & Collaboration solutions:

• Windows 2003 Server
• SQL Server 2000
• Windows SharePoint Services
• SharePoint Portal Server
• Knowledge Portal Framework .NET (See Products)
• DocLibPlus (See Products)