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Building Business Solutions with SharePoint

Microsoft SharePoint is a versatile platform that provides the core infrastructure for a wide variety of business uses.

Since 2001, we have been helping our customers implement SharePoint solutions for a range of business uses, covering areas such as Intranets, E-Registries, and e-Services.

Intranets

We build Intranets for large government organisations. Our intranets are implemented with features for:

• Collaboration
• Knowledge Management
• Document and record management
• Business workflow
• Enterprise Search
• Video repository and streaming

E-Registries

Our registry system allows organisations to keep track of their digital records (including emails and scanned documents) as well as physical records. Registries are designed to help support ISO 15489 standards as well as digital preservation strategies.

e-Services

Going beyond traditional websites, we help organisations build e-Services. Our experience includes:

• Grant Management Systems
• FAQ portals
• Media Management systems
• Expert panel systems
• Web Content Management

Intranet

Intranet portals are used commonly as information portals for employees in an organisation. Intranet portals at the minimum contain web content pages to provide information to facilitate work processes of the organisation.

Other than serving its basic role as an information provider, an Intranet portal may contain one or more additional features:

• Smaller Intranet portals representing departments or groups within the organisation
• Collaboration portal to allow departments or teams to collaborate with one another
• Knowledge portal designed to effectively capture and document knowledge in the organisation
• Document repository as well as records management portal
• Search portal to facilitate searches
• Workflow portal to facilitate various work processes

About Us

Founded in 1998, Commerce Online focuses on translating business needs into versatile IT systems while retaining simplicity of design.

Serving mainly public sector customers in Singapore, we understand the various needs and requirements of this industry and have developed expertise and solutions to deliver fast and effective deployments for our customers.

Business Areas

With our long and deep working relationship with various public sector organisations in Singapore, we understand the needs and trends of the various challenges posed to large complex organisations.

We continuously evolve and develop our expertise to cover various areas in this sector. Our ever-expanding expertise includes:

• Document and Records management
• Knowledge Management System
• Registries system
• Email filing and management
• Digital Rights management
• Multimedia Content management
• Web Content Management

Industry

With wide coverage in the public sector, our customers include:

• Government Ministries
• Statutory Boards
• Public Healthcare
• Education

Our knowledge of the public sector means our solutions are designed to make the best use of the infrastructure that is common within the sector. Customers will typically find that our innovative way of leveraging existing infrastructure provides them with a lower TCO.

Our delivery process and methodologies are also aligned tightly with the project QA standards as well as the audit and control process that is commonly required in the sector. This results in smoother running and handing over of projects and better compliance.

Technologies

Microsoft SharePoint is a versatile platform that provides the core infrastructure for a wide variety of business scenarios. This can range from public Web Site management to specific workflow systems. Because of its versatility, it is widely used in the public sector.

Commerce Online has been rolling out SharePoint solutions for various business challenges since SharePoint 2001. Through various engagements, we discovered that by leveraging third-party add-ons, this value can be multiplied many fold.

It is with this philosophy that we have engaged various technology partners and adapted them to our local context. More information about our partners can be found here.

Services

End to End SharePoint Implementation

End to End implementation of SharePoint covering:

• Project management
• Coordination of any third parties including software/hardware vendors, Facility management, Helpdesk
• Business requirements gathering and business analysis
• Design, development, and deployment of the solution
• Documentation following customer's QMS standards
• End user and Administrator training
• Post implementation support

Consultancy

Provision of consultants in the following areas:

• Development of SharePoint strategy for Knowledge Management
• Intranet Collaboration
• Business workflow
• Records management
• Change Management
• Review of Taxonomy structure for SharePoint
• e-Services/applications design using SharePoint
• Top management briefing
• Performance testing
• Security penetration testing

SharePoint Customization

SharePoint customization will be done at Commerce Online office with Commerce Online providing:

• Technical Project manager
• Solution architect
• Development team
• Solution engineers
• Test engineers

Clients

Focusing on the public sector in Singapore, our customers range from Government Ministries to statutory boards and agencies. Most of our deployments are for organizations having 1,000 or more users with requirements for robust, highly available systems.