Transforming Public Sector Operations Through Digital Innovation
Since 1998, Commerce Online has partnered with Singapore's government organisations to deliver enterprise digital solutions — from intelligent intranets and records management to end-to-end digital services that drive operational excellence.
Explore Our Solutions
Enterprise Solutions for Complex Organisations
We design and deliver digital platforms that help public sector organisations work more efficiently, manage information securely, and serve citizens effectively.
Digital Workplace & Intranets
We build modern digital workplaces for large government organisations, empowering employees with the tools they need to collaborate, share knowledge, and drive productivity across departments.
- Cross-departmental collaboration hubs
- Knowledge management platforms
- Document and records management
- Business workflow automation
- Enterprise search and discovery
- Video repository and streaming
Records & Registry Management
Our registry and records management solutions enable organisations to maintain comprehensive oversight of digital and physical records, supporting compliance with ISO 15489 standards and digital preservation strategies.
- Digital and physical records tracking
- Email filing and archival
- ISO 15489 compliance support
- Digital preservation strategies
- Audit-ready governance frameworks
Digital Services & Applications
Going beyond traditional websites, we help organisations build robust digital services and applications that streamline operations and enhance public engagement.
- Grant management systems
- Citizen-facing service portals
- Media and content management
- Expert panel and review systems
- Web content management platforms
Partnering with Singapore's Public Sector Since 1998
Founded in 1998, Commerce Online specialises in translating complex business requirements into versatile digital systems — while retaining simplicity of design. Our philosophy is straightforward: embrace complexity, engineer versatility, and deliver simplicity.
Serving primarily public sector customers in Singapore, we bring deep domain expertise and a proven understanding of the unique requirements, compliance standards, and infrastructure landscape of government organisations.
Our innovative approach to leveraging existing infrastructure consistently delivers lower total cost of ownership for our clients, while our delivery processes align with the project QA standards and audit controls required in the public sector.
From our origins in document management to our current capabilities spanning the full digital transformation lifecycle, we have continuously evolved to meet the changing needs of large, complex organisations.
Deep Capabilities Across the Digital Landscape
With decades of experience serving Singapore's public sector, we have developed specialised expertise across a comprehensive range of enterprise digital capabilities.
Document & Records Management
Enterprise-grade document lifecycle and records management solutions
Knowledge Management
Capture, organise, and disseminate institutional knowledge effectively
Digital Registry Systems
Comprehensive tracking of digital and physical records with full audit trails
Email Governance & Archival
Systematic email filing, retention, and compliance management
Content & Media Management
Multimedia content platforms including video streaming and digital asset management
Workflow Automation
Streamline business processes with intelligent workflow solutions
Enterprise Search & Discovery
Powerful search capabilities across organisational content repositories
Compliance & Digital Preservation
Governance frameworks aligned with ISO standards and sector requirements
End-to-End Delivery, from Strategy to Support
We offer a comprehensive suite of services that covers every stage of the digital solution lifecycle, ensuring seamless delivery and long-term value for your organisation.
End-to-End Solution Delivery
We manage the complete implementation lifecycle, from initial requirements through to post-deployment support, ensuring every solution meets the exacting standards of public sector organisations.
- Project management and governance
- Coordination of third-party vendors, facility management, and helpdesk
- Business requirements gathering and analysis
- Solution design, development, and deployment
- Documentation aligned with your organisation's QMS standards
- End-user and administrator training
- Post-implementation support and maintenance
Strategic Consultancy & Advisory
Our experienced consultants bring deep domain knowledge to help organisations define their digital strategy and optimise their technology investments.
- Digital workplace and knowledge management strategy
- Intranet and collaboration planning
- Business workflow analysis and optimisation
- Records management and compliance advisory
- Change management and user adoption
- Information architecture and taxonomy review
- Digital services and application design
- Executive and top management briefings
- Performance testing and optimisation
- Security assessment and penetration testing
Custom Solution Development
When your requirements call for tailored solutions, Commerce Online provides a dedicated project team with the full range of expertise needed to deliver complex custom implementations.
- Technical project manager
- Solution architect
- Development team
- Solution engineers
- Test engineers and QA specialists
Trusted by Singapore's Leading Public Sector Organisations
Focused exclusively on Singapore's public sector, our clients range from government ministries to statutory boards and agencies. The majority of our deployments serve organisations with 1,000 or more users, requiring robust and highly available enterprise systems.
Let's Build Something Exceptional
Ready to transform your organisation's digital capabilities? We would welcome the opportunity to discuss how Commerce Online can support your next initiative.
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Office 8 Burn Road, #09-05/06 Trivex, Singapore 369977
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Email info@commerce.com.sg
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Phone +65 6325 1060
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Whether you're exploring options for a new initiative or looking to modernise existing systems, we're here to help.
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